How Infirma-Tech collects and uses personal information.

1. Who We Are

Infirma-Tech is the trading business operating this website and providing the related fire protection products and services described on the site.

Trading name: Infirma-Tech

Physical address: Unit 31B, Pilkingtons Industrial Park, Cnr Johan le Roux & Morris street, Meyerton, Gauteng, South Africa, 1961

Contact details: admin@infirmatech.co.za | sales@infirmatech.co.za | +27 76 465 2557 | +27 74 432 2233

Registered legal entity: Infirma-Tech (Pty) Ltd

2. Information We Collect

Depending on how you interact with the site, we may collect:

• Name and surname
• Company name
• Email address
• Phone number
• Service enquiry details
• Cart enquiry information such as company name, contact person, occupation, delivery details, installation details and requested items
• Technical information such as browser-based interaction data that may be stored locally in your browser, including cart contents

3. How We Collect Information

We collect personal information directly from you when you:

• Use the contact form
• Send an email enquiry
• Use the shop and cart enquiry process
• Contact us by phone or WhatsApp
• Ask for quotations, service support, delivery, installation or related project assistance

The current website also stores cart information in your browser so your selected items remain visible while you use the site.

4. Why We Process Your Information

We process personal information to:

• Respond to enquiries and quote requests
• Prepare quotations and discuss service scope
• Arrange delivery, installation, inspections, servicing and project communication
• Maintain internal business and customer records
• Meet legal, tax, accounting, safety or compliance obligations where applicable
• Protect the security and proper functioning of the website and our business operations

5. Legal Basis and POPIA Context

Where applicable, Infirma-Tech processes personal information because it is necessary for legitimate business operations, to take steps requested by a prospective customer before entering into an agreement, to comply with legal obligations or with your consent where consent is the appropriate basis.

If you choose not to provide certain information, we may not be able to respond fully to your enquiry, prepare an accurate quotation or arrange delivery or installation support.

6. Sharing of Information

We do not sell personal information. We may share information only where reasonably necessary with:

• Employees or internal administrators handling your enquiry
• Technical contractors, installers or service teams involved in the requested work
• Delivery or logistics providers where delivery is requested
• Professional advisers such as accountants, auditors, lawyers or compliance advisers
• Regulators, authorities or law-enforcement bodies where required by law

7. Cookies and Local Storage

The current website uses browser local storage to remember cart items while you browse. This helps keep the cart working between pages. The site may also rely on basic browser technology needed for navigation and website functionality.

If you clear your browser storage, your saved cart items may be removed.

8. Data Security

Infirma-Tech takes reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access or unlawful disclosure. However, no website or email-based communication method can be guaranteed completely secure.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for ongoing customer support, for recordkeeping or to satisfy legal, tax, accounting or compliance obligations.

10. Your Rights

Subject to applicable South African law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Object to certain processing where the law allows it
• Request deletion or destruction where the law permits
• Lodge a complaint with the Information Regulator

11. Children's Information

This website is intended for business and general customer use and is not aimed at collecting personal information from children intentionally.

12. External Services and Links

The website may link to third-party services such as mapping, email or messaging platforms. Once you leave this site or use those tools, the privacy practices of those external services will apply.

13. Contact and Complaints

If you have privacy-related questions or want to exercise a data right, please contact Infirma-Tech at admin@infirmatech.co.za or sales@infirmatech.co.za.

You may also lodge a complaint with the Information Regulator of South Africa if you believe your personal information has been handled unlawfully.

14. Policy Updates

This Privacy Policy may be updated from time to time to reflect legal, operational or website changes. The latest published version on the website will apply from the date it is posted.